B2B Terms and Conditions of Sale – Custom-made personalised socks

Version in force as of 9 November 2026

Label Chaussette, maker of custom-made personalised socks

Label Chaussette is a French brand specialising in the design and sale of custom-made personalised socks (chaussettes personnalisées sur mesure) for companies, associations, sports clubs, public bodies and project leaders, from 100 pairs per design. We create socks in your colours with you (logo, patterns, messages), jacquard-knitted or sublimation-printed.

We support you throughout the project: design by our in-house team, mock-up, choice of model, material and packaging, manufacturing in partner factories in Europe or France, quality control and worldwide delivery. Our custom-made personalised socks are used as client or employee gifts, event and seminar giveaways, brand merchandise, or kit for clubs and associations.

These general terms and conditions of sale (the "Terms") apply to all sales of custom-made personalised socks and related services concluded between Label Chaussette and its business customers. Sales to consumers on our online store are governed by our consumer terms of sale.

Key terms at a glance

Minimum order	100 pairs per design
Quote validity	30 days
Payment	50% deposit with the order, 50% balance on shipment. Bank transfer, or card payment on request. No cheques
Public-sector buyers	Invoicing via Chorus Pro (France), 100% payment after delivery
Production lead time	4 to 5 weeks on average after proof approval and receipt of the deposit. Express production available with a guaranteed shipping date
Proof approval	Within 5 business days, otherwise the schedule is pushed back accordingly
Physical prototype	Optional: €100 excl. VAT, adds 10 days to 2 weeks
Quantity tolerance	±5%, only pairs actually delivered are invoiced
Cancellation	Possible within 7 days of the order, and never less than 20 days before the scheduled delivery
Delivery	Worldwide, mainly by UPS. Customs duties paid by the customer
Resellers	15% discount on socks, unbranded (white-label) delivery available
File retention	5 years, for easy reorders

Article 1 – Seller

Label Chaussette, a French simplified joint-stock company (SAS) with a share capital of €10,000, registered under SIREN number 833 965 635, EU VAT number FR70833965635, with its registered office at Lieu-dit La Planche, 86340 Roches-Prémarie-Andillé, France.
Contact: custom@label-chaussette.com

Article 2 – Scope

These Terms apply to all orders of custom-made personalised socks placed by business customers (companies, associations, local authorities, public bodies, resellers), in France and internationally. Placing an order implies unreserved acceptance of these Terms, which prevail over the customer's general terms of purchase unless Label Chaussette has agreed otherwise in writing beforehand.

Any specific conditions stated on an accepted quote prevail over these Terms.

Article 3 – Quotes and orders

3.1. Every order is based on a quote issued by Label Chaussette. Quotes are valid for 30 days from their date of issue.

3.2. An order is accepted when the customer signs the quote with the words "Bon pour accord" (approved), or accepts the quote in writing by email.

3.3. The order becomes firm and the production schedule starts upon receipt of the deposit. At the customer's request, Label Chaussette may start the schedule as soon as the quote is signed or accepted by email; the customer must then pay the deposit as soon as possible.

Article 4 – Prices

4.1. Prices are stated in euros, excluding VAT. The applicable prices are those on the accepted quote. The price grid published on our website is indicative and decreases with quantity.

4.2. Depending on the project, the quote may include in particular:

the unit price of the custom socks;
the unit price of the packaging (band, sleeve, polybag, etc.);
technical fees covering the development of the pre-production prototype and technical files;
a per-pair surcharge for express production;
shipping costs.

4.3. Reseller prices. Resellers (agencies, suppliers and any intermediary ordering on behalf of an end customer) receive a 15% discount on the sock price of the public price grid. This discount does not apply to the other lines of the quote (packaging, technical fees, express production, shipping). Resellers must state that they are acting as resellers when requesting a quote; the discount cannot be applied retroactively. On request, orders can be delivered unbranded, i.e. without any mention of Label Chaussette (for example on the packaging band).

Article 5 – Payment terms

5.1. Unless otherwise stated on the quote, payment is made as follows:

50% deposit of the total amount with the order;
50% balance on shipment of the socks, payable upon receipt of the final invoice.

5.2. Payments are made by bank transfer, or by card at the customer's request. Cheques are not accepted. The customer must include the invoice reference in the transfer description.

5.3. Public-sector buyers. For public bodies required to pay after delivery of the service, invoicing is done through the Chorus Pro platform and 100% of the amount is paid after delivery, within the legal time limits applicable to public procurement.

5.4. Late payment. In accordance with Article L441-10 of the French Commercial Code, any late payment automatically incurs, from the day following the due date and without prior notice, late-payment penalties equal to three times the French legal interest rate, plus a fixed recovery fee of €40 (Article D441-5 of the French Commercial Code). Label Chaussette may suspend shipment or any order in progress until all amounts due have been paid in full.

5.5. No discount is granted for early payment.

Article 6 – Design, mock-up and proof approval

6.1. Based on the elements provided by the customer (logo, colours, brief), Label Chaussette creates a digital mock-up of the sock. The customer may also supply their own design.

6.2. The customer has 5 business days to approve the proof or request changes. Beyond that, the production schedule and delivery date are pushed back accordingly.

6.3. The proof is an indicative digital preview. By approving it, the customer acknowledges the technical constraints specific to sock knitting, in particular:

pixelation of designs, as each stitch corresponds to one point of the design;
distortion of designs depending on how the sock stretches and on its size;
colour variations between the screen, Pantone references and the yarn colours available.

The final product may therefore differ slightly from the digital preview without this constituting a non-conformity.

6.4. Any change requested after proof approval may incur additional costs and delay the schedule.

Article 7 – Prototypes and samples

7.1. For a standard project, the pre-production prototype is made by the factory and approved by Label Chaussette on the customer's behalf, unless the customer requests otherwise. A photo of this prototype can be sent to the customer on request; the customer then agrees to reply promptly so as not to delay production.

7.2. The customer may ask to receive a physical prototype before production starts. This prototype is charged €100 excl. VAT and extends the production lead time by approximately 10 days to 2 weeks.

Article 8 – Production and quantities delivered

8.1. The socks are manufactured by partner factories selected by Label Chaussette, in Europe or in France as stated on the quote.

8.2. Due to the inherent variability of textile manufacturing, the quantity delivered may differ from the quantity ordered:

if fewer pairs are delivered than ordered, within a 5% limit, only the pairs delivered are invoiced;
if more pairs are delivered than ordered, within a 5% limit, the additional pairs are delivered and invoiced at the same unit price;
beyond 5% additional pairs, Label Chaussette offers the customer the choice whether to keep them.

Article 9 – Cancellation

9.1. The customer may cancel the order in writing within 7 days of its approval, provided the scheduled delivery date is more than 20 days away.

9.2. No cancellation is possible less than 20 days before the scheduled delivery date, as raw materials (yarn, packaging, etc.) will have been ordered by then.

9.3. In all other cases, the order is firm and final. In the event of cancellation, the deposit paid is retained by Label Chaussette, and any costs already incurred beyond the deposit may be invoiced to the customer.

Article 10 – Lead times

10.1. The average production lead time is 4 to 5 weeks from proof approval and receipt of the deposit. Production in France may require a longer lead time, which is stated on the quote.

10.2. Lead times are indicative. A delay cannot give rise to penalties, damages or cancellation of the order.

10.3. Express production. For the surcharge stated on the quote, Label Chaussette guarantees a shipping date. Transit time then depends on the carrier (see Article 11).

Article 11 – Delivery

11.1. Label Chaussette delivers worldwide. Shipments are mainly made by UPS.

11.2. Shipping costs are stated on the quote. For deliveries to multiple addresses, shipping is free for any address receiving at least 500 pairs; below that, it is charged at the carrier's actual cost for that address.

11.3. On shipment, the customer receives an email with the tracking link, the number of parcels, their weight and the delivery city. Unless requested by the customer, no paper delivery note is included: the invoice serves as the delivery note.

11.4. Once the goods have been handed over to the carrier, Label Chaussette cannot be held liable for any delay, loss or damage attributable to the carrier. Label Chaussette will nevertheless assist the customer with any claim against the carrier.

11.5. International. For deliveries outside France, invoices are issued excluding VAT: reverse charge for business customers established in the European Union with a valid EU VAT number, and VAT exemption for exports outside the European Union. Any customs duties, import taxes and clearance fees are paid by the customer.

Article 12 – Receipt and claims

12.1. Damaged or missing parcels. The customer must check the condition of the parcels on delivery. Any issue must be recorded as specific reservations on the carrier's delivery receipt and confirmed to Label Chaussette by email within 48 hours.

12.2. Manufacturing defects. Any claim regarding a manufacturing defect must be sent in writing, with photos, within 8 days of receipt. Defects are anomalies that should not have passed the factory's quality control, such as a hole or a dropped stitch. The points described in Article 6.3 and the quantity tolerance set out in Article 8.2 are not defects.

12.3. For acknowledged defects, Label Chaussette and the customer agree case by case, depending on the nature of the issue and the customer's preference, on the most suitable solution: remaking the affected pairs, a refund, or a discount on the balance.

Article 13 – Intellectual property

13.1. The customer warrants that it holds all rights (trademarks, logos, visuals, texts) to the elements it provides and authorises Label Chaussette to reproduce them for the purposes of the order. The customer shall indemnify Label Chaussette against any third-party claim in this respect.

13.2. The customer remains the owner of its trademarks and logos, which Label Chaussette undertakes not to use for any other customer.

13.3. Sock designs and technical files created by Label Chaussette, or by the customer on a template provided by Label Chaussette, remain the property of Label Chaussette. Designs created by the customer on another template remain the property of the customer.

13.4. Label Chaussette keeps the files of each project for 5 years, so that the customer can easily place reorders.

Article 14 – References and communication

Unless the customer objects in writing, Label Chaussette may showcase the socks produced and name the customer as a reference (website, social media, blog articles, sales materials).

Article 15 – Retention of title

The goods remain the property of Label Chaussette until full payment of the price. Risk passes to the customer when the goods are handed over to the carrier.

Article 16 – Liability

Label Chaussette's total liability, for any cause whatsoever, is limited to the amount, excluding VAT, of the order concerned. Label Chaussette shall not be liable for indirect losses such as loss of business, loss of revenue or reputational damage, in particular in the event of delivery after the date of an event.

Article 17 – Force majeure

Neither party shall be liable for any failure to perform its obligations resulting from force majeure within the meaning of Article 1218 of the French Civil Code, including a major incident at a manufacturer or carrier, a shortage of raw materials, strikes or natural disasters.

Article 18 – Personal data

Personal data of the customer's contacts is processed by Label Chaussette to manage quotes, orders, invoicing and the business relationship. In accordance with the GDPR, these persons have the right to access, rectify and erase their data by writing to custom@label-chaussette.com.

Article 19 – Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. Failing that, the Commercial Court of Poitiers (France) shall have exclusive jurisdiction, including in the event of multiple defendants or third-party claims.

In the event of any discrepancy between the French version of these Terms and a translation, the French version prevails.